Set The Moose Loose
The cut off time / deadline for any next working day order is 14.00 or 2PM on any weekday.
Orders taken after 14.00 on a Thursday will be deemed to be Friday orders and as such will be due to be delivered on the next working day ie the Monday if express delivery is chosen assuming it is not a public holiday OR 3-5 working days after the Friday if standard delivery is selected.
Orders taken on a Friday after 14.00 will be deemed to be Monday orders and express orders will be due to be delivered on a Tuesday provided that the Monday is not a public holiday etc.
We do NOT offer courier delivery on Saturdays, although the Royal Mail offer Saturday deliveries in the usual way on both standard mail and their Tracked 24 and Tracked 48 services but please note that they do not acknowledge weekends as working days.
Different times and/or arrangements may apply for special occasions such as Christmas and if so these arrangements will appear as an information banner on the home page of this site.
We offer FREE GB mainland delivery on orders over £50
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the delivery address confirmed by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities which might cause a delay in the receipt of your goods.
Our delivery rates are as follows:
Standard GB Mainland Royal Mail delivery (3-5 working days ie Mon-Fri) £3.50
- Royal Mail Tracked 48 - £4.00 Please note that despite their choice of title for this service the Royal Mail do not offer this as a guaranteed 48 hours service!!
- Royal Mail Tracked 24 - £4.99 Please note that despite their choice of title for this service the Royal Mail do not offer this as a guaranteed 24 hours / next day service / this is simply a replacement for their old First Class ie a 1-2 day service!!
Expedited GB mainland* delivery (a tracked and signed for "next working day" delivery service -please note despite the name of this service it is not a guaranteed next working day service but rather this is a 1-2 working days service - the cut off time for orders wanting this this service is 14.00 hours on any weekday/ this service is NOT available for Saturday deliveries and it * excludes highlands and islands. Our preferred delivery courier for "next day" parcels is Parcel Force - £6.50.
- Eire delivery (4-5 working days) £8.00
- International (outside of the UK) Tracked Royal Mail delivery £8.00
We have a 30 days returns policy, goods can only be returned within 30 days of original purchase.
The returns address is Wacky Limited, Unit 3, Lighting House, Station Road, East Leake, Leicestershre LE12 6LQ
Any returns need to be received by us in unopened packets and fit for immediate re-sale condition, We cannot accept goods back IF they may have been worn for health and hygiene reasons.
Wacky Limited will be happy to exchange for the same item any products that are damaged or faulty or which have been incorrectly shipped.
We do not offer or include free return bags or return labels, so unless we have sent you something which is faulty or which has been incorrectly picked then the cost of return bags and the cost of return postage are the buyer's responsibility.